Those General Terms and Conditions, and where applicable the Specific Terms and Conditions, shall be interpreted and applied as a single instrument (the "Contractual Terms" or the "Agreement"). The Agreement between Puzzle Rocket LLC (operating the website www.domainrocket.net) and the Customer sets forth the legal rights and obligations governing Puzzle Rocket offerings, provisioning and delivery of the Services and the Customer's receipt and use thereof.

The Agreement in its entirety shall consist of: these General Terms and Conditions (as defined hereafter), each applicable Specific Terms and Conditions, Policies, Privacy Policy and where applicable the Service Level Agreement.

1. Definitions

• Customer: any natural or legal person who creates an account on the Puzzle Rocket Site or places an order for a Service and or more generally, who uses a Service. The Customer shall be the sole holder of the account they create. Any order placed by the representative of a natural or legal person will be deemed to have been placed by such natural or legal person themselves and as such they shall assume sole responsibility for such an order.
• Customer Account: user account created by the Customer on the Puzzle Rocket Site which allows them to place orders for and manage Services.
• Content (or Data): any information, data, text, software, song, sound, picture, video in any format, distributed by any means and more specifically by Internet.
• Puzzle Rocket: the Estonian company which details are specified at the footer of the website.
• Puzzle Rocket Site: the website is reachable at www.domainrocket.net.
• General Terms and Conditions: the terms and conditions set forth hereby and applicable to any Service provided by or via Puzzle Rocket.
• Payment: definitive receipt in the Puzzle Rocket' bank account of all the sums due by the Customer for the provision and/or use of one or more Service.
• Principal: natural or legal person using the Service ordered by the Customer.
• Provider: the party to which Puzzle Rocket will communicate the Customer's order within the scope of the Service provision.
• Service or Services: any service referenced in Puzzle Rocket' offerings and provided to the Customer by or via Puzzle Rocket.
• Specific Terms and Conditions: terms and conditions additional to these General Terms and Conditions which apply to specific services ordered and/or used by the Customer.
• Working Day: a normal workday within the meaning of Estonian civil law, exclusive of weekends and legal holidays.

2. Generalities

2.1. The purpose of these General Terms and Conditions is to set forth the conditions under which Puzzle Rocket will offer the Services referenced on the Puzzle Rocket Site to the Customer.

2.2. The Customer expressly acknowledges having read, understood and agreed to the Contractual Terms. By using the Puzzle Rocket Site and submitting an order, the Customer unconditionally accepts the entirety of the Contractual Terms. The General Terms and Conditions, Specific Terms and Conditions, Policies and all annexes thereto, shall remain in effect for the entire term of the contractual relationship and any subsequent related issues.

2.3. The General Terms and Conditions will remain in effect without regard to the cancellation or addition of one or several Service(s) resulting from the expiration or termination of any Specific Terms and Conditions or the coming into force of new Specific Terms and Conditions. The introduction of new Specific Terms and Conditions will not affect other Specific Terms applicable to other Services. The termination of the General Terms and Conditions will entail the termination of the entire Agreement.

2.4. It shall be the Customer's sole obligation to obtain all necessary computer and telecommunication equipment required to use the Service. The costs associated with the acquisition, renting, use and maintenance of such equipment shall be entirely borne by the Customer, and Puzzle Rocket makes no warranty regarding the compatibility of such equipment with the Service ordered by the Customer.

3. Formation of the agreement

3.1. Order form

Any request for service from the Customer must be submitted to Puzzle Rocket via an online order form and pursuant to the terms and conditions hereafter (the "Order Form"). In application of article 2 hereof, the submission of an Order Form to Puzzle Rocket constitutes the Customer's unconditional acceptance of the entire General Terms and Conditions, Specific Terms and Conditions as well as the prior acceptance of all Policies, legal, administrative and technical rules and regulations relevant to the Service ordered.

3.2. Agreement conclusion

The order placed by the Customer, who declares having full legal capacity to enter into this agreement, shall only constitute a definitive order upon payment in full of all required fees as detailed on the Puzzle Rocket Site.

Except insofar as Puzzle Rocket declines the Customer's order for reasons specified hereof or for any other cause deemed reasonable by Puzzle Rocket, the Customer shall receive an order receipt via email within twenty four (24) hours following the order placement. In application of article 4 hereof entitled "Customer Information and Acceptance"; this order receipt shall be deemed as implicitly received by the Customer.

With regard to any territoriality issue that may arise hereunder, the Agreement between Puzzle Rocket and the Customer shall be deemed to have been concluded at the Puzzle Rocket registered office, in Tallinn, Estonia. This shall be the place where the offer acceptance is received and the Service provided. Puzzle Rocket expressly reiterates that for the purpose hereunder, the Customer is the natural or legal person in whose name the Customer Account is registered. Any order placed via the Customer Account will be invoiced to the holder of such Customer Account. If the Customer is acting on behalf of a Principal, the Customer remains nonetheless the sole party responsible for such Principal compliance with the Contractual Terms as well as for the payment of any invoice pertaining to any order the Customer may have placed.

4. Customer information and acceptance

4.1. By submitting an Order Form, the Customer acknowledges having verified the suitability of the Service to their need and having received all advice and information from Puzzle Rocket to make an informed decision.

4.2. When placing their first order the Customer must create a Customer Account on the Puzzle Rocket Site and provide certain details allowing them to be identified, such as: their name, email address, postal address and a phone number where the Customer is reachable (the "Customer Details''). The Customer undertakes in this respect to provide valid, accurate and complete details and to keep them up-to-date at all times.

4.3. In this regard, the Customer is informed that, to be allowed to use their Customer Account, all or part of the Customer Details will have to be validated. Puzzle Rocket shall proceed to the validation of the Customer Details by any means Puzzle Rocket sees fit and each time Puzzle Rocket will deem it necessary (the "Validation").

4.4. The Customer agrees that regular communication with Puzzle Rocket is essential to the Customer's proper use, including a passive use of the Services. Accordingly, the Customer must regularly and not less than once per month visit the Puzzle Rocket Site and more specifically log in under their Puzzle Rocket Account to take cognisance of its status and read any message Puzzle Rocket may have left. Any message posted in the Customer Account to which the Customer fails to reply within one (1) month following its posting shall be deemed to have been read and accepted by the Customer in regard to any possible subsequent effect.

4.5. By accepting the General Terms and Conditions, the Customer agrees that all emails sent to the Customer by Puzzle Rocket will be deemed to have been received and read, immediately upon error-free transmission of such emails to the address provided by the Customer for the Customer Details.

5. Authentication

5.1. Access to the Customer Account is protected by an authentication system based on a login and password that the Customer has selected when creating their Customer Account (the "Credentials"). Any access to and use of the Customer Account will require the entry of the Credentials.

5.2. The Credentials are personal and confidential and as such, the Customer shall never disclose them to a third party. In case of theft or loss of the Credentials or if the Customer has reason to believe that their Credentials have been disclosed to a third party, the Customer must modify them without delay.

5.3. The Customer is expressly advised that they shall bear sole responsibility for the storing and retention of their Credentials.

5.4. Any order received by Puzzle Rocket and placed via the Customer Account will be deemed to have been submitted by the Customer. Puzzle Rocket will in no event be held responsible for the consequences of any fraudulent use of the Credentials.

6. Term and renewal of the Services

6.1. Each Service for which payment has been duly received by Puzzle Rocket will be provided to the Customer for the term selected by the Customer in their Order Form. Any Service not renewed before the end of its term will be automatically cancelled pursuant to the terms applicable to such Service.

6.2. Notwithstanding the aforementioned, in order to avoid involuntary Service terminations, Puzzle Rocket allows the Customer to activate in their Customer Account an automated renewal option for each Service they have subscribed to.

If this option is activated, Puzzle Rocket will attempt to initiate the renewal of the applicable Service before its expiration date and for the term selected by the Customer, or failing that, for the minimum term allowed for each Service. This automated renewal functionality is however dependent on the association of a valid Method of Payment (as set specified in the Financial Information Annex) with the Customer Account prior to the day of the renewal attempt.

The Customer understands and accepts that the fees applicable to the Service on the date of the automated renewal may differ from those of the Customer's initial order. It is the Customer's sole obligation to regularly visit the Puzzle Rocket Site to take cognisance of any fee evolution and to activate or deactivate the automated renewal option for each of their Service subscriptions. The Customer will be deemed to have accepted the fee modification if this option is not deactivated on the day of the automated renewal attempt. In the event the Payment Method registered in the Customer Account will not allow automated renewal to proceed, Puzzle Rocket will inform the Customer by email that they must instigate a manual renewal of their Service subscription.

The Customer acknowledges and accepts that they bear sole responsibility for the association of a valid Method of Payment with their Customer Account and that Puzzle Rocket cannot be held responsible for the lack of such an association.

6.3. Notwithstanding the aforementioned, the Customer shall be able to renew the term of each of the Services they have subscribed to by manually submitting an Order Form for their renewal via the Customer Account.

6.4. In any event, Puzzle Rocket shall notify the Customer several times of the expiration of their Service subscriptions by sending emails to the email address registered as part of the Customer Details. Puzzle Rocket cannot be held responsible in the event the Customer fails to proceed to the renewal of their Service or in the event that the Customer Details are or have become inaccurate and the Customer does not receive Puzzle Rocket expiration notices. The Customer will bear sole responsibility for the renewal of their Service subscription(s).

7. Puzzle Rocket rights and obligations

7.1. Puzzle Rocket retains the right to modify the Contractual Terms at any time. In this case, Puzzle Rocket shall inform the Customer of such modifications via the Puzzle Rocket Site or by displaying a message in the Customer Account. If the Customer disagrees with any fundamental modification to the Contractual Terms, the Customer may terminate the Agreement within a month following the displaying of the message announcing the fundamental modification. Any termination based on these grounds shall be operated in accordance with the terms of article 14 hereof. The Customer acknowledges and agrees that by using the Services after the one month delay has lapsed; the Customer accepts and undertakes to abide by the amended Contractual Terms.

7.2. Puzzle Rocket also retains the right to reduce or expand its offered Services. Puzzle Rocket shall inform the Customer of any such offering modification via the Puzzle Rocket Site or by displaying a message in the Customer Account and/or by sending an email to the email address registered as part of the Customer Details. Thus Puzzle Rocket retains the right to discontinue or suspend the provision of any Service at any time. The refund terms specified in article 9.6 hereof shall apply in such a case.

7.3. Puzzle Rocket also retains the right to modify the Services' applicable fees, to take into account for example but not limited to, any price modifications imposed by the Providers, any currency exchange rate evolution or any additional tax levies. It is the Customer's sole obligation to remain informed of any Service fee evolution by regularly visiting the Puzzle Rocket Site.

7.4. Lastly, Puzzle Rocket retains the right to decline any Order Form on which objects appear as blatantly defamatory, contrary to morals and public order or infringing upon any provision of the Contractual Terms, in particular those of article 10.3 hereof. Notwithstanding the foregoing, Puzzle Rocket has no obligation to monitor and control the content of the Customer Order Form and furthermore is in no position to assess the consequences of the customisation of the Service with regards to specific national statutes, Policies and more generally with regards to any applicable regulation. Additionally, Puzzle Rocket has no means to know in advance which kind of use the Customer intends to make of the Service. Therefore Puzzle Rocket cannot be held responsible for the use of the Service by the Customer and its possible consequences. In particular, Puzzle Rocket does not warrant that the customisation of the Service made by the Customer - for example the choice of the Domain Name or the displaying of the Content on the Customer's website - will not infringe upon the rights of third parties.

7.5. Puzzle Rocket undertakes to ensure its best efforts to transmit, within a timely manner, to the applicable Provider any Service request embodied in an Order Form submitted by the Customer pursuant to the terms and conditions hereof. The Customer acknowledges and accepts that Puzzle Rocket disclaims all express and implied warranties regarding the successful conclusion of the Customer order. In the event the Provider denies or is unable to execute the Customer's order, Puzzle Rocket will inform the Customer of this denial or inability without delay. Puzzle Rocket will, in no event, be held responsible for any direct or indirect consequences that such denial or inability from the Provider may have for the Customer. In the event the Order Form is accepted by the Provider Puzzle Rocket will confirm the treatment of the Customer's order via email.

8. Prices

8.1. The up-to-date and in effect prices are those displayed on the Puzzle Rocket Site. The prices may be modified pursuant to the terms of article 7.3 hereof. Unless otherwise expressly provided, the prices are in euros, and exclusive of all taxes which shall be paid by the Customer. Payments under the Agreement shall be made at Puzzle Rocket registered office and in euros (EUR). Any additional fee attached to a payment to Puzzle Rocket will be borne by the Customer. The net amount received by Puzzle Rocket must be strictly equal to the amount due by the Customer.

8.2. The main fees for Puzzle Rocket Services shall always be displayed on the Puzzle Rocket Site. However Puzzle Rocket retains the right to invoice handling fees if the Customer's order incurs an additional workload. Such handling services will be invoiced on an hourly rate of one hundred euros (€100) exclusive of tax.

9. Payment

9.1. Unless expressly agreed by Puzzle Rocket, orders under the Agreement shall be immediately payable and executed online via the Puzzle Rocket Site by using one of the Method of Payments accepted by Puzzle Rocket. Puzzle Rocket will only activate the Services in the Customer Account once full payment for the order has been received.

9.2. Under certain circumstances and at Puzzle Rocket' sole and entire discretion, Puzzle Rocket may accept a deferred payment. In the event the Customer is allowed to benefit from this deferred payment facility, the Customer undertakes to abide by the specific terms of payment specified on the applicable invoice.

9.3. The Customer agrees that any invoice for the Services shall be sent electronically to the Customer via the email address registered as part of the Customer Details. Considering the email address registered as part as the Customer Details must be valid, accurate and its content checked on a daily basis, no claim may be lodged against Puzzle Rocket in case any of the invoices sent to this email address are not received by the Customer. Furthermore the Customer is informed that all invoices issued by Puzzle Rocket for the Services and their payment status are available in the Customer Account.

9.4. Any invoice or amount not paid upon falling due will be automatically subject without formal notice to yearly interest charges amounting to 10% of the unpaid amount until such time as the outstanding amount is paid in full. Interest charges on outstanding amounts shall start to run on the day the related invoice becomes due and will continue to accrue until the outstanding amount is paid in full without regards to the termination or cancellation of the General Terms and Conditions and/or Specific Terms and Conditions. Additionally, Puzzle Rocket shall be entitled to the payment by the Customer of an extra-judiciary fee of one hundred euros (€100) to cover the sending and handling of each formal notice sent to the Customer.

In the event an invoice remains unpaid after the sending of a formal notice, Puzzle Rocket will be entitled to suspend all Services provided to the Customer. Puzzle Rocket also retains the right to deny the Customer any requests for services if the Customer is in debt to Puzzle Rocket for any reason whatsoever.

The Customer acknowledges and accepts that any invoice remaining unpaid after a period of thirty (30) days following its issuing date will automatically lead to the cancellation of the related Service(s). Consequently, such Service will become unavailable without possibility of reactivation and any data and content related thereto will be deleted.

For the avoidance of doubt it is expressly stated here that the cancellation of a Service does not release the Customer from their obligation to pay all applicable fees owed for the provision of such Service.

Notwithstanding the foregoing and as far as possible, the Customer may, providing all outstanding invoices and interest charges as set forth in article 9.4 hereof have been paid, request the reactivation of the Service(s). All administrative, technical and other costs arising from the deactivation and reactivation of the Service(s) shall be borne by the Customer.

9.5. Credit Account

Puzzle Rocket will not provide the Customer with a credit account. All services rendered are prepaid.

9.6. Refund

By accepting these General Terms and Conditions and submitting a request for a refund (the "Refund"), the Customer expressly agrees to the following Refund terms.

In the event the Customer could not be provided with the Service they ordered, Puzzle Rocket will refund the amount paid by the Customer to their Credit Account. The Customer will then be entitled to request a refund in cash.

The Refund will only be granted after all outstanding Puzzle Rocket invoices have been paid and will always be operated using the same Method of Payment which was used by the Customer to place the related order. Lastly and without regards to the Method of Payment used to proceed to the Refund, Puzzle Rocket will be entitled to charge the Customer an administrative fee amounting to five percent (5%) of the amount to be refunded with a minimum of ten euros (€10).

10. Customer acknowledgments and covenants

10.1. Third party rights

When placing their order for the Service as well as while using the Service, the Customer expressly undertakes not to infringe on the rights of any third party. Consequently, the Customer will be solely responsible for the customisation of the Service and its use and will bear sole responsibility for any incidental infringements of personality rights, intellectual property rights and more generally, any prior rights.

It shall be the Customers' sole responsibility to conduct all necessary searches for precedence of distinctive marks and more generally to ensure that their intended customisation and/or use of the Service will not infringe on any third party's rights.

10.2. Legal provisions pertaining to electronic communication services

When using the Service, the Customer will abide by the legal provisions pertaining to electronic communication services as defined by the Estonian laws, as well as every European Directive, irrespective of their transposition in national laws, pertaining to electronic signature, electronic commerce and Personal Data protection (as defined in article 13 hereof).

10.3. Compliance with legal and regulatory provisions

The Customer commits to take all necessary action to ensure that their customisation and use of the Service they order from Puzzle Rocket don't breach any legal or regulatory provisions, including especially those pertaining to public order, public security and public decency, currently enforceable in Estonia and elsewhere. In application of article 11 hereof, the Customer will bear sole responsibility for breach of any legal or regulatory provisions.

Additionally, the Customer will refrain from disguising and/or falsifying their identity when using the Service. The Customer will also refrain from directly or indirectly spreading computer software that may damage the computer equipment of its recipient(s).

More generally, the Customer will abide by any legal and regulatory provisions applicable to them and/or their use of the Service.

If Puzzle Rocket has reasonable grounds to believe that the Customer is in breach of any of the terms set forth by this article 10, Puzzle Rocket shall send the Customer a written notice, by email using the Customer Details, requesting that they remedy said breach. In case the Customer fails to remedy the breach within five (5) days, Puzzle Rocket will be entitled to suspend all the Services to the Customer. In such case, the Customer will not be entitled to any refund.

10.4. Customer's liability

10.4.1. The Customer acknowledges and accepts the risks associated with the use of the Internet as a means of communication as well those associated with the storage of Data on a server connected to the Internet.

10.4.2. The Customer will be solely responsible and liable for the Content they make available to the public and more generally for the Content they distribute. The Customer's liability shall include all claims, actions, proceedings, losses, liabilities, damages, costs, expenses however suffered or incurred by Puzzle Rocket due to the Customer's use of the Service.

10.4.3. The Customer shall equip themself with the necessary protection system to protect their computer equipment against third party intrusion and malicious software vulnerability. The Customer will bear sole responsibility for any damages or loss of the Content as well as any direct or indirect consequences thereof (such as a loss of chance, business, income, revenue or profits).

11. Limitation of liability

11.1. Puzzle Rocket shall not be held liable for the Service failure to meet the Customer's specific needs.

It is the Customer's duty to ensure that the Service meets their specific needs prior to submitting their order by reading Puzzle Rocket' offering details on the Puzzle Rocket Site and requesting further details from the Puzzle Rocket technical department. Acceptance of those General Terms and Conditions implies an adequate knowledge of the Service's nature and scope. Unless expressly stated otherwise, Puzzle Rocket is only bound by a best-efforts obligation when providing Services.

11.2. Puzzle Rocket shall not be held liable for any delay or failure to provide the Service, where such delay or failure result from, among other causes, a power failure, telecommunication failure, failure from the Internet itself and more generally from any event on which Puzzle Rocket does not have exclusive control, including expressly any delay or failure from a Provider.

11.3. Puzzle Rocket will not be held liable for any of the Customer's actions breaching the rules set forth by article 10 of those General Terms and Conditions.

11.4. The Customer commits to abide by all Policies applicable to the Services and further acknowledges that the terms of those Policies may be modified at any time. The Customer understands and accepts that Puzzle Rocket has no control over the terms of the Policies. Puzzle Rocket shall therefore in no event be held liable for any consequences resulting from such modification.

The Customer further acknowledges and accepts that each Provider will accept or refuse to process the Customer's order pursuant to its own terms of service. Puzzle Rocket will not be held liable if the Customer's order is denied by the Provider or if the Service provision is cancelled or suspended for any reason whatsoever, even if the Service appears to be available in the Customer Account and the applicable fee has already been paid by the Customer.

11.5. Puzzle Rocket shall not be responsible for the loss of any documents required by the Providers. The Customer is advised that they should always send certified copies and not original ones.

11.6. Puzzle Rocket shall not be responsible for any technical inaccuracy or typing error in the information displayed on the Puzzle Rocket Site. This information may from time to time be modified. Puzzle Rocket reserves the right to optimise and/or modify the Puzzle Rocket Site at any time. Puzzle Rocket shall not be responsible for any malfunction, interruption or error which may occur during such optimisation / modification.

11.7. Under no circumstances will Puzzle Rocket be held responsible or liable for any loss or damage caused in connection with the use of Puzzle Rocket services that are provided free-of-charge. The Customer shall not be entitled to assert any claim for loss or damage in connection with any malfunction in free-of-charge services, irrespective of the nature of such malfunction or the consequences thereof.

11.8. Puzzle Rocket shall make its best efforts to ensure that the quality of the Services provided by the Providers, Puzzle Rocket' subcontractors and co-contractors, meets acceptable standards. However, Puzzle Rocket shall not be responsible for any loss or damage incurred by the Customer as the result of any service interruption outside Puzzle Rocket' control. Puzzle Rocket shall not be responsible for any malfunction that affects the Internet in general and more specifically those affecting Puzzle Rocket communications with the Providers.

11.9. Notwithstanding additional limitations set forth by the Specific Terms and Conditions, the Customer expressly agrees that Puzzle Rocket' liability will in no event be higher than the amount paid by the Customer during the year preceding the one where an indemnification claim is asserted and within the limit of the amount paid for the Service(s) to which the claim pertains. The limit set by this article applies to each indemnification claim, it being understood that multiple indemnification claims pertaining to the same event shall only be eligible to only one indemnification.

11.10. Puzzle Rocket shall in no event be responsible for any loss or damage of the Customer's Content. The Customer is advised to make regular backups of their Content. 11.11. The Customer will in no event be entitled to any damages or interest for any indirect loss, costs or expense such as a loss of business, loss of turnover, loss of Content or any delay or lack of competitiveness.

11.12. No provision in these General Terms and Conditions shall be interpreted as limiting in any way Puzzle Rocket' liability in case of fraudulent conduct or gross negligence.

11.13. Puzzle Rocket shall in no event be responsible for any loss or damage caused by the domain registrants.

12. Guarantee

The Customer acknowledges that their use of the Service is made under their own and sole responsibility and accepts that Puzzle Rocket and/or its employees shall not be held liable or responsible for such use in any manner whatsoever.

12.1. The Customer, at their own expense, will indemnify, defend and hold harmless Puzzle Rocket and its employees, directors, officers, representatives, agents and affiliates, against any claim, suit, action, or other proceeding brought against Puzzle Rocket or any affiliate of Puzzle Rocket based on or arising from any claim or alleged claim relating to the use of the Service by the Customer.

12.2. In the event of an indemnified event, Puzzle Rocket will provide the Customer with prompt notice of any such claim, and upon the Customer's written request, Puzzle Rocket will provide to the Customer all available information and assistance reasonably necessary for the Customer to defend such a claim, provided that the Customer reimburses Puzzle Rocket for its actual and reasonable costs. Puzzle Rocket shall have the right to control its defence to any claim or in litigation, through counsel of its choice, whose fees shall be subject to indemnification as provided herein. The Customer will pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by Puzzle Rocket in connection with or arising from any such claim, suit, action or proceeding.

13. Confidentiality and personal data protection

13.1. In order to manage, administer and invoice the Services, Puzzle Rocket will register, in its database located in the European Union (France), certain personal data pertaining to the Customer (the "Personal Data"). The Customer may exercise their right to access, rectify and object to the processing of the Customer Personal Data by contacting Puzzle Rocket via the details specified in article 1 hereof. The Customer expressly understands and agrees that the provision of their Personal Data is mandatory for the proper functioning of the Service. The Customer is informed that if they object to the processing of their Personal Data, Puzzle Rocket may not be able to abide by its obligations under the Agreement.

Puzzle Rocket undertakes to limit the retention of the Personal Data to the period required for the provision of the Service.

In the event the Customer is acting on behalf of a Principal, the Customer warrants that they have obtained the consent of the Principal for the processing of their Personal Data pursuant to the terms hereof.

13.2. The Customer expressly authorises Puzzle Rocket to process their Personal Data to conduct market research and promotional campaigns for Puzzle Rocket products and services. If the Customer does not wish to receive such promotional material, the Customer may inform Puzzle Rocket by sending an email to support[at]Puzzle Rocket.com or a postal mail to the address specified in article 1 hereof.

13.3. Notwithstanding the aforementioned and the Specific Terms and Conditions applicable to certain Services, Puzzle Rocket undertakes to treat the Personal Data as confidential and to use its best efforts to protect it against any loss, misuse, unsecured access, disclosure, deterioration or destruction.

Consequently, aside from the processing of the Personal Data required under the Agreement between Puzzle Rocket and the Customer and for the purposes described hereof, Puzzle Rocket shall not disclose, share or sell the Customer and/or Principal Personal Data to any third party.

13.4. Puzzle Rocket shall make its best efforts to ensure that any bank information that is submitted to Puzzle Rocket is kept secret. However, Puzzle Rocket shall not be held responsible or liable for any fraudulent practice occurring on the Internet.

In this regard, the Customer acknowledges the risks inherent to open computer networks such as the Internet and accepts to bear the consequences.

14. Terms and termination

14.1. The General Terms and Conditions will last for as long as any of the Specific Terms and Conditions pertaining to the provision of the Services are in force.

14.2. The term of each Specific Terms and Conditions shall be specified within each of those texts and may differ depending on the Service they pertain to. By default, the term of the Specific Terms and Conditions is deemed to be indefinite.

14.3. The Customer may terminate the Agreement at any time by sending a two (2) month notice termination letter by registered mail to Puzzle Rocket at the address specified in article 1 hereof. The termination notice shall only begin once payment of all sums owed by the Customer to Puzzle Rocket has been made. The customer will not be refunded of any of the sums already paid. The Customer understands that the termination of the Agreement automatically entails the termination of all Services provided by Puzzle Rocket to the Customer.

14.4. Puzzle Rocket may terminate the Agreement at any time by sending a two (2) month notice termination letter by registered mail to the Customer at the address provided in the Customer Details. The Customer will be refunded the fees they paid for the Services on a pro-rated basis for the remaining of the applicable term, starting thirty (30) days after the receipt of the termination notice.

In the case of a breach of any of the Contractual Terms by the Customer, Puzzle Rocket shall be entitled to terminate any of the Services and where applicable, the whole Agreement. In such a case the termination will be without notice and with immediate effect and the Customer will not be entitled to any refund.

Puzzle Rocket retains the right to suspend or cancel the provision of any Service if the Customer appears to have placed an order with inaccurate information or information inconsistent with the declarations and guarantees described in article 4 hereof. In such case the termination will be without notice and with immediate effect and the Customer will not be entitled to any refund.

15. Service suspension

15.1. In case the Customer fails to fulfil any of their obligations thereof and in particular those set forth by article 4 hereof, or in case of blatant breach of the terms of article 10 and/or any applicable legal or regulatory provisions, Puzzle Rocket shall be entitled to suspend the whole Customer Account without prior notice and thus prevent the Customer from benefiting from the Services without the Customer being entitled to any compensation. Such suspension may result in the disconnection of the Services from the Internet.

The Customer acknowledges that any suspension of their Customer Account which lasts more than twelve (12) months will automatically result in the termination of every Service attached to such Customer Account.

15.2. The Customer Account may also be suspended by Puzzle Rocket during a maintenance operation of Puzzle Rocket servers or upon request of any competent judiciary or administrative authority. Puzzle Rocket also retains the right to suspend the Customer Account in case a claim, suit, action, or other proceeding has been brought against Puzzle Rocket in relation with the Customer use of the Service.

15.3. Every suspension of Service shall last until its cause has ceased.

15.4. The Service suspension will in no event suspend the payment obligation of the Customer and further shall not entitle the Customer to any compensation from Puzzle Rocket, no matter the direct or indirect consequences of such suspension (such as a loss of chance, business, income, revenue or profits).

16. Severability

If any term or other provision of the Contractual Terms is determined to be illegal, invalid or unenforceable, all other conditions and provisions of this shall nevertheless remain in full force and effect. Further, Puzzle Rocket commits to replace any invalid, void or unenforceable term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the original intention of the parties.

17. Assignment

Puzzle Rocket retains the right to assign or transfer any rights and obligations of the Agreement without the Customer's prior approval, who expressly waives any claim to obtain the execution of any obligation by Puzzle Rocket after its transfer or assignment.

18. Force majeure

18.1. Neither the Customer, nor Puzzle Rocket shall be responsible for any failure or delay to fulfil their obligations under the Contractual Terms as the result of an event of force majeure as defined by applicable law or jurisprudence. The Customer expressly acknowledges that their lack of financial capacity to pay the fees for the Services provided by Puzzle Rocket will in no event qualify as a force majeure event.

18.2. Puzzle Rocket will not be held liable for any direct or indirect loss or damage resulting from the failure of Puzzle Rocket to fulfil any of its obligation under those General Terms and Conditions or Specific Terms and Conditions due to a force majeure event or due to the action of third party (such as a failure of the public network or network provider or the failure of a Provider for example).

19. Notification procedure

19.1. In any case where a third party notifies Puzzle Rocket of its claim against the Customer customisation and/or use of the Service, Puzzle Rocket shall promptly notify the Customer of such a claim by sending them a copy of it via the Customer Details.

In all such instances the third party shall be informed of Puzzle Rocket' notification to the Customer, keeping in mind that it does not fall within Puzzle Rocket' jurisdiction to either prejudge the Customer's customisation and / or use of the Service vis-a-vis the rights of such third party, nor to suspend or terminate the Service on this basis. Puzzle Rocket shall be entitled to charge the Customer for any action performed on the Customer's behalf in connection with a third party claim, insofar as the Customer fails to acknowledge receipt of the Puzzle Rocket notification in regard to such a claim, or if Puzzle Rocket finds it necessary to take action in regard to such a claim such as sending a registered letter and making phone calls on behalf of the Customer and the complaining third party.

19.2. Puzzle Rocket reserves the right to disclose the Customer Details, Content, communication with Puzzle Rocket and more generally, any information regarding the Service ordered by the Customer, in such a case where such information has been requested by a competent judiciary and or administrative authority pursuant to applicable law.

20. Dispute and litigation

Pursuant to the provisions of those General Terms and Conditions, if a dispute arises between the Customer and a third party in regard to the use of the Service, the Customer will be solely responsible for all consequences of this dispute and Puzzle Rocket shall not be involved in such dispute and its settlement in any way.

21. Applicable law and jurisdiction

21.1. This Agreement is governed by the Estonian law. This shall apply to both substantive and adjectival rules, at the exclusion of both Estonian conflict of law rules and statutory provisions contrary to the terms of the Agreement.

21.2. Any dispute pertaining to the Contractual Terms, their interpretation or execution that may not be amicably settled shall be subject to the exclusive competence of Estonian courts.

Annexes

Registering a .UK Domain Name – Key Terms

Registration and renewal prices are clearly presented on our domain search page. These prices are inclusive of all registry fees. There are no hidden charges. We are keen to ensure that there is no interruptions to your services, to help you, we send renewal reminders as follows: 60 days before expiry 30 days before expiry 7 days before expiry 3 days after expiry upon suspension Transferring your domain name to Puzzle Rocket is Free of Charge, however some registries require you to renew for a further year. Unlike some suppliers, we will not normally charge for transferring your domain name away from us. The only exception is where the initial registration was part of a special offer. In such cases, we will request the remaining value to make up our standard (non-offer) cost of that domain. Once the domain has been renewed at least once, this restriction no longer applies.

UK Domains - Complaints and Escalation Process

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at [email protected] with as much detail about the abuse. We will investigate your complaint immediately.

We like to think we get it right all the time, every time. However, in the event that you don’t agree, we would like you help improve our service; we value feedback and, if you wish to make a complaint about a service you have received, please submit an email to us at [email protected] including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

The registrant of a .uk domain, may escalate the complaint further to Nominet UK. The registrant of a domain, must first have taken reasonable steps and effort to resolve a complaint directly with Puzzle Rocket OÜ. The registrant must allow Puzzle Rocket OÜ a reasonable time to investigate and resolve any complaint prior to escalation to Nominet UK.

Nominet UK's Registrar complaint procedure can be found here: http://www.nominet.uk/resources/complaints/#registrar

Registries Policies

• NOMINET.UK TERMS AND CONDITIONS OFDOMAIN NAME REGISTRATION

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